Terms + Conditions

Longhouse values your business and customer satisfaction is our highest priority

  • NON REFUNDABLE All Longhouse orders are non-refundable.

  • PRICES Payment in full is required before production begins. All custom orders require a 50% deposit to initiate production and balance is due prior to shipment release.

  • QUOTES All quotes issued are valid for 30 days.

  • LEAD TIMES Lead times average 12-20 weeks. These are estimates only and production of an order begins only when payment is received. Orders will ship when the invoice is paid in full. Lead times vary per product. We will notify you of your expected lead time per order.

  • PAYMENT TERMS We accept payment by all major credit cards, Paypal, check, and ACH transfer.

  • RETURNS Longhouse does not offer refunds. Return requests will be accepted within 10 days for company credit or exchange only if accompanied by original receipt and in original condition and in original packaging. Returns must be authorized within 10 days of receiving product by emailing us at sales@longhouseusa.com and items must be in original condition. Please be certain to return your purchase in intact, original exterior box, well packed, insured for the full amount and sent at the customer's expense.