Terms + Conditions

Longhouse values your business and customer satisfaction is our highest priority

  • NON REFUNDABLE All Longhouse orders are non-refundable.

  • PAYMENT Full payment is required before production begins. All custom orders require a 50% deposit to initiate production and balance is due prior to shipment release.

  • PRICING All quotes issued are valid for 30 days. All prices are in US dollars.

  • LEAD TIMES Lead times average 12-20 weeks. These are estimates only and production of an order begins only once payment is received. Orders will ship when the invoice is paid in full. Lead times vary per product. We will notify you of your expected lead time per order. Please inquire if rush options are available for your order.

  • PAYMENT TERMS We accept payment by all major credit cards, Paypal, check, and ACH transfer.

  • RETURNS All sales are final. Longhouse does not offer returns, refunds or exchanges. Be sure to inspect your order immediately upon receipt. If you have concerns about the product you receive, please contact us at sales@longhouseusa.com and we will evaluate each request on a case-by-case basis. All claims must be made within 7 days of delivery.

  • WARRANTY Longhouse warrants its products to be free of defects in workmanship under normal use and service for a period of one year from date of purchase. Longhouse is not responsible for damages caused by improper installation, maintenance or operation. Our warranty extends to products purchased only by the original purchaser.

  • CARE AND MAINTENANCE. All products should be cared for with instructions applicable to that product. Failure to do so may void product warranty.